Privacy Policy — Ripple Motions

Last updated: July 2, 2026

1. Who we are

Ripple Motions ("we", "us", "our") is a digital marketing agency for coaches, course creators, and community owners. This Privacy Policy explains how we collect, use, and protect information when you visit ripplemotions.com (the "Site"), book a call with us, work with us as a client, or use our tools — including our Ripple Reply app (see Section 6).

If you have any questions about this policy or your data, contact us at ryan@ripplemotions.com.

2. Information we collect

Information you give us directly. We collect information you choose to share with us, such as:

Your name, email address, and any details you provide when you book a call through our scheduling provider (Cal.com);
Anything you include when you email us or message us on social media;
If you become a client, information needed to deliver our services — such as business details, platform access you grant us, onboarding survey responses, and billing information.

Information collected automatically. Our Site is a static website and does not use analytics trackers or advertising pixels. However, like most websites, some technical data is processed automatically:

Our hosting provider (Cloudflare) may log technical data such as IP addresses and request details for security and performance purposes;
When your browser loads resources from third parties (see Section 5), your IP address is transmitted to those providers as part of the request.

3. How we use your information

To respond to your inquiries and schedule calls with you;
To provide, manage, and improve our services if you become a client;
To send you information you've asked for — we don't send marketing newsletters or spam;
To keep the Site secure and working properly;
To comply with legal obligations.

We do not sell, rent, or trade your personal information. Ever.

4. Cookies & local storage

The Site itself does not set advertising or analytics cookies. Two things to know:

Embedded booking. Our contact page embeds a Cal.com scheduler, which may set its own cookies to make booking work. See Cal.com's privacy policy.
Client onboarding portal. If you're a client using our private onboarding pages, your browser's local storage is used to save your progress and survey answers so you can pick up where you left off. This data stays on your device until it's submitted or cleared.

5. Third-party services we use

We keep our stack small. These are the services that may process data when you use the Site or work with us:

Cloudflare — website hosting, content delivery, and video hosting (privacy policy);
Cal.com — call scheduling and booking (privacy policy);
Google Fonts — webfont delivery; your browser requests font files from Google's servers (privacy policy);
ImgBB — hosting for some images on the Site (privacy policy);
Business tools for clients — if you become a client, we use tools such as Stripe (invoicing and payments), Airtable, Notion, n8n, and WhatsApp (communication) to deliver our services. We only share what's needed to do the work.

Each of these providers processes data under its own privacy policy. We choose reputable providers, and we only share personal information with them when it's necessary to operate the Site or deliver our services.

6. Ripple Reply — Instagram API data

Ripple Reply ("the App") is our customer-support response tool for service businesses that receive enquiries through Instagram direct messages. It helps a business answer questions from people who message the business's own Instagram professional account, including routing longer issues to a human agent. This section explains what data the App processes, why, how it's secured, and how it can be deleted. It applies to all data accessed through the Instagram API with Instagram Login.

6.1 What data the App accesses. When a business connects its Instagram professional account and grants consent, the App accesses, through Meta's Instagram API:

Basic account profile (instagram_business_basic) — the connected business account's Instagram user ID, username, and account type;
Direct messages & conversation metadata (instagram_business_manage_messages) — the text of enquiry messages a customer sends the business, the customer's Instagram-scoped ID, and timestamps — used to answer the enquiry and let a human agent follow up;
Comments (instagram_business_manage_comments) — comments customers leave on the business's own posts, so the business can reply to them;
Human agent follow-up (human_agent) — lets a human support agent respond within the extended window Meta permits.

We do not request, collect, or store passwords, payment information, contacts, location, or any data unrelated to answering the business's customer enquiries.

6.2 How the App uses the data. The App receives enquiries via a secure Meta webhook; helps the business send a relevant answer through the Instagram API; and hands the conversation off to a human agent when needed. We never sell, rent, or share customer message or profile data with any third party.

6.3 Storage & security. Enquiry text and context are stored only as long as needed to resolve the enquiry, in access-controlled storage. Access tokens are stored encrypted and are scoped to the single connected account. All data is transmitted over HTTPS. Conversation data is retained for no more than 90 days.

6.4 Data deletion & retention. A business can disconnect the App at any time from its Instagram settings (Settings → Apps and Websites), which revokes the App's access. To request deletion of stored data, use our Data Deletion page or email us at ryan@ripplemotions.com from the address associated with your business, including the connected account's username. On a verified request, we delete all stored messages, conversation context, and access tokens within 30 days.

7. How we share information

We only share personal information:

With the service providers listed above, to the extent needed to operate;
If required by law, legal process, or to protect our rights and safety;
With your consent or at your direction.

8. Data retention

We keep personal information only as long as we need it — to respond to you, deliver services under an active engagement, or meet legal and accounting requirements. When it's no longer needed, we delete it. You can request deletion at any time (see Section 10).

9. Security

The Site is served over HTTPS, and we take reasonable technical and organizational measures to protect the information we hold. That said, no method of transmission or storage is 100% secure, so we can't guarantee absolute security.

10. Your rights

Depending on where you live (for example, under the GDPR in Europe or the CCPA/CPRA in California), you may have the right to:

Access the personal information we hold about you;
Correct inaccurate information;
Request deletion of your information;
Object to or restrict certain processing;
Receive a copy of your data in a portable format.

To exercise any of these rights, email us at ryan@ripplemotions.com. We'll respond as quickly as we can, and within any timeframe required by law. We will never discriminate against you for exercising your privacy rights.

11. International transfers

The service providers we use may store and process data on servers in other countries, including the United States. Where required, transfers rely on appropriate safeguards provided by those services.

12. Children's privacy

The Site is intended for business owners and creators. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

13. Links to other sites

The Site links to third-party platforms (such as Instagram, TikTok, YouTube, Facebook, and Skool). Those sites have their own privacy practices, and this policy does not apply to them.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be reflected here, so check back occasionally.

15. Contact us

Questions, requests, or concerns about privacy? Reach us at ryan@ripplemotions.com — a real human reads every email.